Interactive Voice Response System (IVRS) Solution

Introduction

Cyber Channel provides our customers with IVRS solution that can support a wide variety of automatic voice/fax applications ranging from simple voice/fax-on-demand system to online conference system. The solution adopts the state-of-the-art DSP technology from Dialogic to provide sophisticated advanced Computer Telephony Services. Features and the applications are described below.

Features

• Support of Analogue (Direct Exchange Line and Direct Dial-In) / Digital (T1/E1) telephone interfaces
• High and Robust Call Processing Capability - Typical figures for T1-based system 40k 2-3 min enquiry calls
• Fax-on-demand capability with dynamic data fill-in from database
• External Database Gateway support
• Sophisticated Call Logging and Statistics Generation
• Billing System Support
• User Authentication Support

Typical Applications

1. 24-hr Product/Service Enquiry Hotline OR Customer Hotline

• The system provides latest trade/product/service/pricing information enquiry and fax information using a user-friendly menu-driven system.

2. Automatic Telephone-based Survey System

• The system is suitable for companies doing market research.

3. Audiotex System

4. Voice Mail/Messaging System

5. Multi-purpose Info-Service Bureau Platform

• The platform can support various modes of message replay (Sequential, Random) out of a message pool, voice message exchange, real-time talk between on-line callers.

6. Automatic order processing system

• The platform combines the IVRS with database engine to provide a fast and accurate order-handling environment for customers.

System Requirements and Capacity

	Analogue Interface (2/4/8/16 ports)	Digital Interface (24/48/72 ports)
Processor	Pentium MMX 233 or Higher	Pentium II 350 or Higher
Memory	128 MB RAM or Higher	256MB RAM or Higher
Expansion Slot	1 ISA slot for Dialogic Board	1-3 ISA slot for Dialogic Boards
Storage	IDE/SCCI 2GB HD or Higher	IDE/SCCI 2GB HD or Higher
Telephone Network Boards	Dialogic D/21H, D/41H, D/41ESC, D/160SC	Dialogic D/240SC-T1
Network Interface Card	PCI Based Network Card	PCI Based Network Card
Capacity	2-16 channels	24-72 channels
Operating System	Main Server System : Unixware 2.x/WinNT Admin. Console : Win95	Main Server System : Unixware 2.x/WinNT Admin. Console : Win95

 

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